Refund and Returns Policy

At Lucky Home Foods, we take immense pride in the quality and freshness of our food products. Due to strict hygiene, food safety, and health standards, edible items are non-returnable once delivered.

1. Eligible Conditions for Replacement or Refund

We offer replacements or refunds only under the following specific circumstances:

• You received a damaged or leaking jar/pouch.
• The product delivered is spoiled at the time of delivery.
• You received the wrong item or missing items from your order.

Note: Returns or refunds based on personal taste preference, spice level expectation, or change of mind are not accepted.

2. Mandatory Claim Requirements

To report a damaged, defective, or incorrect order, you must notify us within 24 hours of delivery.

• Unboxing Video Mandatory: You must provide a continuous, unedited video showing the unopened package, the readable shipping label, and the opening of the package displaying the damage or wrong item.
• Photos of the outer packaging and damaged product.

3. How to File a Claim

• Email us at LuckyHomeFoods26@gmail.com or message us on WhatsApp at +91 62819 14969.
• Include your Order ID, Unboxing Video, and photos of the package.
• Our support team will evaluate your request within 24–48 hours. If approved, a replacement will be dispatched at no extra cost, or a store credit/refund will be processed.

4. Refund Timeline

If a refund is approved, it will be credited to your original payment method within 5 to 7 business days.